Terms of Service
Running Late -
Lateness may cause an abbreviated service appointment in order to be respectful of other guest's schedules. Lateness resulting in a window longer than 10-15 minute, will need to be rescheduled. Please notify us and we will do our best to try to accommodate a new time. Please understand this is a shortened appointment but at a full service cost.
No Call / No Show -
Clients who NO SHOW with no communication WILL be required to pay a fee of 75% of that missed appointment. Clients can pay at their next appointment. If this happens more than once NO future appointments will be taken without a nonrefundable deposit before your appointment can be made. The funds collected will go toward your service but will also allow the stylist to not loose income.
We respectfully ask to give at least 24 hours notice of cancellation. We understand that things come up last minute with Covid or seasonal illness so at least 4 hours are needed in this case. FIRST TIME: TRUE EMERGENCY... you will receive a FREEBIE but after that it will result in 75% of the service fee.
Product Return Policy -
If the product is unopened you may return it for an exchange within 48 hours of purchase. Any longer than 48 hours will result in non refund.
Redo Policy -
Please contact the salon within 48 hrs if unhappy with any services, sometimes small adjustments need to be made. Color clients will be subjected to additional cost of color if they change their mind on original hair color.
Hair Service Refund Policy -
All refunds will only be given if client and stylist can not agree on doing a redo appointment There are special circumstances that I will agree to refunding either partial or full amount of services rendered when each party believes it's best to part ways respectfully and on good terms. Once the refund is issued you agree to not leave any bad comments, reviews, or slander Dimensional Hair Studio, Inc. or our staff in any way per our agreement to part ways.
Payment Policy -
All payments of services must be paid at time of appointment. No check holds for any future dates. We accept Cash, Checks, and all major Debit or Credit Cards Mastercard, Visa, Discover, and Amex. All checks that are returned due to insufficient funds, will be charged any fees incurred from either banking institution. If you forget your wallet, card declines, bad check & I have to send you an invoice to pay for your hair services there will be a $15 service charge for this payment option. All invoices must be paid within a timely matter. Any invoice that is paid after 12 hours of original appointment time will result in a $50 late fee for each day that it is not paid.
Gratuities are never expected but greatly appreciated. If possible, we would prefer cash, but gratuities can be added to your credit card for a seamless experience. In addition, we will also be accepting electronic gratuities through Venmo and Zelle
Only Dimensional Hair Studio has access to client information. This information is not saved at anytime without client knowledge, your information will never be sold or shared
Protect Your Investment -
If clients do not use salon professional products for at home care and if not purchased from the salon, we can not guarantee your longevity of your hair color service or the condition results from products bought elsewhere for any reason once you leave the salon.
Photography Consent -
Before and after pictures will be used for social media such as our website, Facebook, and google. When asked if it is okay to take your picture that gives Dimensional Hair Studio the consent to post said pictures. If you want you can share and tag yourself, if you do not want your face to be shown please state that when asked for consent to take pictures.